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Terms and Condition

Pricing

We check out prices for you daily to make sure you can save when shopping with us. WizOffice strives to give our customers the most attractive offers in the market, so that you can feel at ease when placing your orders.

The prices advertised in this online catalog are for Internet orders. But for some items it may differ from those quoted through phone or fax. WizOffice reserves the right to restrict sales, as well as the right to prohibit sales to re-sellers. Also, WizOffice is not responsible for any typographical or photographic errors hereof

If you have any questions regarding pricing, please direct them to our customer service cust@iwizoffice.com.

Privacy

WizOffice recognises the sensitive nature of your account information.

Collection and Use

1. We collect corporate data from our site visitors on a voluntary basis. Corporate information may include name, address, e-mail address, etc. The information is used only by us for the purposes stated in the respective screens on which we invite you to provide your data. WizOffice may also use such data for internal analyses, promoting our products and services, collection of outstanding payments from customers. WizOffice and may provide information to its group companies, agents, contractors or third party service providers who provide services to us for the purposes mentioned above.

2. When you visit our website, we record your visit only as a "hit" and do not collect any personal identifiable information about you. The "hit" information is to allow us to compile general statistics to show the daily number of visitors to our site.

3. When you visit certain services of our website, we collect general information about your visits by means of cookies files. The information is only used for analysing your preference in relation to the service we provide. You have a choice not to accept the cookies files, but if you do not, certain functionality may not be available.

Data retention

In your dealings with us, we retain records of your online transactions for auditing purposes. Our general policy is to retain the information for 24 months. We do not offer online facilities for you to delete corporate data held by us.

Data security

All corporate data you provide to us is secured on our web site. Our online registration process uses the SSL protocol link for data transmission so as to protect all data coming in and going from our website via encrypting it in a secure format to ensure its privacy is maintained.

If you have any enquiries, please direct them to cust@iwizoffice.com.

Satisfaction guarantee

If you find a product purchased from us to be faulty or defective, please refer to the following return guidelines:

· For computer hardware & machines please refer to the manufacturers warranty. These items should not be returned to WizOffice.
· Toners & ink can be returned subject to satisfactory evidence of a product fault. If over one-third of the ink has been used then returns are not possible. Toners & inks must be returned with full and original package.
· Seasonal and promotional products cannot be returned.
· We will be happy to replace or refund the value of any other items proven to be faulty or defective.

Returns are only possible within 7 days of purchase date and must be prior to the items' expiry date. To perform a refund, please contact us at cust@iwizoffice.com or call 2111 1195.
Please ensure that any returned product is completed with all parts and accessories and in its original packaging. Please also include the original delivery note or invoice. Product must be in original condition. Any damages to items by abuses or alteration shall not be replaced.

All refunds on COD payments will be made by cheque. All refunds will be credited or mailed within 7 working days after our receives of the returned goods.

Note: Individual product warranties remain valid for the specified periods.

iwizOffice.com reserves the right to amend this policy without prior notice to its customers. If you have any enquiries, please direct them to cust@iwizoffice.com.

Disclaimer

Use of this site
The information provided on any site of iwizOffice.com is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation thereof or of any place or which may subject iwizOffice.com to any regulatory requirement within such jurisdiction or country.

No Warranty
iwizOffice.com cannot and does not warrant the accuracy, validity, timeliness or completeness of any obtained or compiled information. In addition to any warranty offered by the manufacturers of the variety of products featured in any of its sites, iwizOffice.com will accept return of products purchased from it in accordance with the 'Satisfaction Guarantee' set forth elsewhere in our site. iwizOffice.com makes no further representations, express or implied, regarding any products featured in any of its sites. iwizOffice.com expressly disclaims any warranties of merchantability or fitness for a particular purpose or duty of care of goods, services or matters referred to in any of its sites. All information on the site of iwizOffice.com is provided "as it is", and is subject to change without prior notice to its customers.

Non-Representation
Any opinion, comment, or information of any person made given or distributed in or through any site of iwizOffice.com shall not be viewed as having been endorsed or agreed by WizOffice or represents WizOffice's opinion or comment or provides advice or information on any political, social, economic, business or investment matters or amounts to defamation of any person on any site of iwizOffice.com which may cause losses to WizOffice. WizOffice reserves all rights to claim damages and / or apply for legal remedies.

Limitation of Liability
In no event will WizOffice or any of its shareholders, directors or other officers or employees be liable or have any responsibility for damages of any kind, whether direct, indirect, special , consequential or incidental (including, but not limited to damages for loss of revenue, loss of profits, business interruption, loss of information or data, computer interruption or the like), resulting from access to or use of, or inability to access or use, this site or any site or pages linked to this site, including (without limitation) damages resulting from the act or omission of third party, even if WizOffice has been advised of the possibility thereof.

Use of Links
Should the viewer leave this site via a hyperlink contained herein, and view content that is not provided by iwizOffice.com, the viewer does so at his or her own risk. iwizOffice.com is not responsible for damages or losses caused by any delays, defects or omissions that may exist in the services, information or other content provided in such site, whether actual, alleged, consequential or punitive. WizOffice makes no guarantees or representations as to, and shall have no liability for, any electronic content delivered by any third party or have any responsibility, including without limitation, for the accuracy, subject matter, quality or timeliness of any electronic content.

WizOffice reserves the right to amend any of these policies without prior notice to its customers.

If you have any enquiries, please direct them to cust@iwizoffice.com.

Copyright

iwizoffice.com is a service mark belonging to WizOffice.com (Hong Kong) Limited.
> Other trademarks and service marks used are the property of their respective owners. Reference to a company, product, service or publication does not imply an approval, recommendation or endorsement of that company, product, service or publication by WizOffice. Information on any of our sites may not be reproduced, distributed or published in any media for any purpose without prior express written consent of iwizoffice.com. If you download any information or software from this site, you agree that you will not copy, decompile, reverse engineer, disassemble or otherwise reproduce it, in whole or in part, or remove or obscure any copyright or other notices or legends contained in any such information or software.

If you have any enquiries, please direct them to cust@iwizoffice.com.

Product warranty

For machines and hardware where manufacturers warranty applies and warranty validity is show on the warranty card.

Furniture policies

Furniture orders must be placed separately from office supplies orders, deliveries will also be made separately.

We only accept company cash cheque payment as C.O.D payment. Cash or post dated cheque will not be accepted.

Delivery for most items is within 21 working days. The estimated delivery date can be viewed on the 'submit order page' or within the 'recent orders' section online.

You will be required to sign and apply a company chop to the delivery note when you accept deliveries.

Deliveries & installation will be made from Monday to Fridays 9.00am to 6.00pm and 9.00am to 1.00pm on Saturdays (excluding Hong Kong public holidays) to tie in with general office hours.

Price are excluded upstairs charge (including whiteboard delivers). A delivery fee $200 per unit per floor shall be applied for deliveries in buildings with no lift service and the delivery fee will be charged when the delivery address is confirmed.

No cancellation can be accepted once the order has been confirmed. Otherwise the customer is required to pay 50% of the total order amount for the handling fee.

Outlying islands are not covered by this delivery service.

In the instance of products damaged upon delivery or with manufacturing defects, WizOffice must be informed by the next working day after receipt of the item. Exchange & replacement will take place on the following working day.

Delivery Cutoff Time

Monday to Friday: 16:00.
Saturday: 12:00.